Refund policy

REFUND POLICY

Every WHOLLYFOUND piece is printed to order. We want you to love what you receive, and we will make it right if something is wrong.

Returns for size or change of mind

You can return an item within 14 days of delivery if the size is not right or you simply changed your mind. To qualify, the item must be unworn, unwashed and in its original condition.

To start a return, email us at whollyfoundstore@gmail.com with your order number. We will reply with the return instructions and the address to send it to. Return shipping for size or change-of-mind returns is paid by the customer.

Exchanges

Need a different size? Contact us within 14 days of delivery and we will help you arrange an exchange or a return.

Damaged, misprinted or wrong items

If your item arrives damaged, misprinted, or is not what you ordered, tell us within 14 days of delivery. Email whollyfoundstore@gmail.com with your order number and clear photos of the item and the problem. We will send you a free replacement or a refund, at no cost to you, and we will confirm whether the item needs to be sent back.

Refunds

Once your return is received and checked, or your claim is approved, your refund goes back to the original payment method. Original shipping costs are not refunded for size or change-of-mind returns.

Cancellations and changes

Because each piece is made to order, production begins soon after you order. Contact us as soon as possible and we will do our best to cancel or change your order before production begins.

What we cannot accept

• Items returned more than 14 days after delivery.
• Items that have been worn, washed, altered or damaged after delivery.

Contact

Questions about a return or a refund? Email us at whollyfoundstore@gmail.com and we will help.